Services

CX consultancy services for B2B SaaS.

Three fixed-scope engagements, one operating system. Each is delivered by the founder — a VP of Customer Experience with 20 years in B2B SaaS — and every framework, playbook, and asset is yours to keep.

Work With Us Directly

When you want CX Agency in the room.

The digital operating systems give you the frameworks to self-implement. These engagements give you CX Agency building, implementing, and running the operating layer alongside your team. Fixed scope. Clear deliverables. Everything yours at the end.

Tier 1

CX Clarity Scan™

From £1,500 · 2-week fixed sprint · remote

Know exactly where your retention is leaking, and what to fix first.

  • CX maturity assessment across six dimensions — retention, onboarding, CS, support, AI readiness, and commercial alignment
  • Touchpoint and journey audit with friction scoring and gap identification
  • A prioritised 30-day action roadmap your team can start on immediately
  • A debrief session with the founder

Your Scan fee is credited in full against a larger engagement if you proceed within 60 days.

Best for: leaders who know something's off but need an objective, external view of where to start.

Request a Strategy Call

Tier 2

AI in CX Implementation

From £4,500 · structured sprint · scoped on discovery

Deploy the AI-assisted layer — predictive signals, automation, insight surfacing — live in your operation, without disrupting the team.

  • Use-case identification and a business case for each, ranked by impact
  • Hybrid AI-human workflow design with clear handoff and escalation logic
  • Tooling setup, vendor recommendations, and an ROI forecast
  • Team enablement, full documentation, and a 30-day adoption and scale playbook

Best for: CS and Support leaders with an AI mandate who want it in production, not in evaluation.

Request a Strategy Call

Tier 3

The CX Operating System Build

From £9,000 · bespoke · 6–10 weeks

A complete, operator-built CX Operating System embedded in your team — churn down, NRR up, every asset owned by you.

  • Full customer journey blueprint and a commercial impact model mapping each change to NRR and churn
  • The operating layer built for your business: onboarding motion, CS governance, and retention plays
  • AI augmentation layered in where it compounds
  • Complete documentation, team training, clean handover, and a 30-day follow-up window

Best for: Series A–C SaaS with a CX mandate and a team ready to execute.

Request a Strategy Call

Already have the system and want a senior partner in the room ongoing? The CX-as-a-Service retainer — CX Agency as your fractional Head of CX — starts from £2,000/month.

Prefer to implement at your own pace first? The same frameworks live inside the digital operating systems from £197 — with a 30-day money-back guarantee.