Is this for you?

Built for teams in active churn pain.

You'll get the most from this OS if:

Your NRR is below where it should be and you don't have a clear diagnosis of why

Your team is reactive — responding to churn when it happens, not preventing it

You've tried tools and frameworks before but nothing has stuck operationally

You're a founder, Head of CS, or CX Director who needs something you can run Monday morning

You want to build the retention foundation before layering in AI

What's included

The complete retention operating system.

📋

Churn Root Cause Diagnosis Framework

A structured process to identify the real drivers of churn in your specific business — segmented by customer type, lifecycle stage, and product behaviour. Know where to focus before you start fixing.

📘

Retention Playbook & Workflow Templates

Practical playbooks for the key retention moments: onboarding intervention, at-risk customer workflows, renewal conversations, and win-back campaigns. Copy, adapt, and run.

📊

Google Sheets KPI Dashboard

A pre-built dashboard tracking the metrics that actually predict retention — not vanity metrics. Churn rate, NRR, health scores, onboarding completion, and expansion signals. Set up in under an hour.

🗺️

90-Day Implementation Roadmap

A week-by-week action plan taking you from diagnosis through system build to first retention results. Designed for a solo CS leader or small team — realistic, sequenced, and focused on quick wins first.

🎯

Segmentation & Customer Health Score Guide

How to segment your customer base by risk, value, and growth potential — and how to build a health score model that works for your product without a data science team.

FAQ

Common questions.

Most churn playbooks tell you what to do. The Churn Crusher OS is an operating system — it gives you the diagnosis tools to find your specific problem first, then the frameworks to fix it, plus the dashboards to measure whether it's working. It's designed to be running in your business within 30 days, not filed in a folder.

No. The Google Sheets dashboard requires basic spreadsheet familiarity — nothing beyond copying in your data. The playbooks and frameworks are documents. The 90-day roadmap is a guided action plan. If you can run a Zoom call, you can run this OS.

B2B SaaS companies from early-stage through Series C. It works best with 50–500 customers, but the frameworks scale. If you're pre-product-market fit and churning fewer than 10 customers a month, you're likely too early and should focus on manual customer success conversations first.

The Churn Crusher OS is Stage 1 — it builds your retention foundation. The AI in CX OS is Stage 2 — it implements AI on top of that foundation to scale and automate your CX operations. You can buy either standalone, or get both together (plus an onboarding call) in the Complete CX OS for £397. We'd generally recommend Stage 1 first unless you already have strong retention metrics.

Yes — 14-day no-questions refund if you feel the OS isn't right for your situation. Email sales@cxagency.io.

Churn Crusher OS™ · Stage 1

£197

One-time purchase. Instant download. Yours forever — including future updates.

Get Churn Crusher OS →

Or upgrade to The Complete CX OS — £397 and get both OS products + 60-min onboarding call.

What's included at a glance:

✓ Churn root cause diagnosis framework
✓ Retention playbook & workflow templates
✓ Google Sheets KPI dashboard
✓ 90-day implementation roadmap
✓ Segmentation & health score guide

14-day refund policy · GDPR compliant · Instant delivery

Churn Crusher OS™